Best of British
Based on strict criteria, the judging process looked specifically at sustainability efforts, customer satisfaction and innovative technology, the airports managed to combat competition from Gatwick, Heathrow, Stansted, Leeds Bradford, Belfast City, Birmingham International, London Luton and Glasgow.
The British Travel Awards is the largest awards programme in the UK, created to recognise and reward the best companies in the travel industry. Voted for by consumers and travel professionals, Manchester was praised for its alignment towards sustainable travel, its efforts to minimise the impact of increased security, its investment in the customer experience and the vast range of products and services on offer.
Lorraine Barnes Burton, CEO at The British Travel Awards commented: “Travel industry professionals nominated more than 8 airports across the country in the initial stages of this year’s British Travel Awards competition. All the nominees were invited to answer specific questions about their products and operations, to support the votes they had achieved, and Manchester was quickly shortlisted. The BTA Academy of judges felt that Manchester’s entry clearly demonstrated its commitment to passengers whilst developing its offering and enhancing customer experience throughout the Airport – making it a clear winner for The British Travel Awards UK Airport of the Year for the second year running.”
The award follows the unveiling of Manchester Airport’s £80 million redevelopment across Terminals 1 and 2 earlier this year including £25 million to transform security.
Andrew Harrison, Commercial Director for Manchester Airport said, “To have received this highly prestigious title for the second year running is a huge accomplishment for Manchester Airport and highlights the hard work, dedication and successes achieved over the past twelve months.
“Manchester continues to invest in the customer experience, creating an unrivalled experience for its passengers. This year has seen the unveiling of over £80 million worth of investment at Manchester on our terminals hopefully setting us on the road to becoming one of the world’s best airports. Winning this award tonight is a suitable reward for everyone who has been involved in that process.”
Andrew Harrison attended the awards ceremony and received the award on behalf of Manchester Airport.